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Course overview
Endorsed Customer Service Level 1 Certificate of Achievement. Our popular Customer Service Certificate comes highly-recommended, both for existing members of the workforce and newcomers alike. Discover the secrets to identifying and exceeding expectations with every encounter, along with the importance of strong and consistent communication, the art of dealing with difficult Customers, how to handle complaints, the value of Customer loyalty and so much more besides. Take that first important step towards a fulfilling lifelong career as a Customer Service specialist right now
What will i learn?
- A detailed understanding of the importance of quality Customer Service
- The confidence to handle challenging Customers and difficult situations
- Familiarity with audience research and analysis
- The ability to nurture and develop meaningful Customer relationships
- A deeper understanding of the psychology of the Customer
- The opportunity to climb the career ladder in a Customer Service setting
Requirements
- None
Curriculum for this course
1 Lessons
00:00:00 Hours
Customer Services Course
1 Lessons
00:00:00 Hours
-
Introduction to Customer Services
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